Satisfaction Survey Car Medics -Kingston Ontario Canada. Auto Repair in Kingston Ontario Canada

Please Evaluate Our Performance

Dear Valued Client,

Thank you for choosing Car Medics. We take pride in every aspect of our business. However, only you know if we are truly meeting your needs and expectations.

Please help us serve you better by taking a few moments to complete this survey regarding your recent service experience.

If there is a matter you would like to discuss with us personally, please do not hesitate to contact us directly.

Sincerely,

Philip Deveau	Vernon Maloney	Carol Lynch
General Manager	Service Manager	Service Advisor
613-547-8473	613-547-8473	613-547-8473
phil@carmedics.ca	vernon@carmedics.ca	carol@carmedics.ca

Name*
Email Address*
Date of Service

Scheduling and Reception

	Strongly Agree	Agree	Do Not Agree	N/A
Your service consultant was courteous and helpful on the phone.
Your appointment was scheduled to best meet your needs.
You were greeted promptly upon arrival.
You received a warm, sincere welcome upon arrival.
Your service consultant took time to answer all of your questions.

Service and Repair Process

	Strongly Agree	Agree	Do Not Agree	N/A
The needed services and repairs were thoroughly explained and prioritized.
All costs were clearly explained.
All your questions were answered to your satisfaction.
You were kept informed of your vehicle's progress during the service and/or repair.
The length of time it took to service your vehicle was reasonable and satisfactory.

Vehicle Pick Up and Courtesy Shuttle

	Strongly Agree	Agree	Do Not Agree	N/A
Your vehicle was ready when promised.
The cost was what you were expecting.
Everything you had requested was performed.
Your services and repairs were completed properly the first time.
Your vehicle was returned as clean as or cleaner than when I brought it in.
Our shuttle service delivered you to and from your destinations on time.
Our shuttle driver was friendly and courteous.
Our shuttle vehicle was clean and comfortable.

Overall Experience

	Strongly Agree	Agree	Do Not Agree	N/A
You felt as though you were important to Car Medics.
You will return to Car Medics for future service needs.
You would recommend Car Medics to your family, friends, and co-workers.

Was there any one person that made your visit today exceptional? If so, who?
What one specific change could we make to improve your service experience?
What do you like best about Car Medics
What qualities about Car Medics first brought you here?
On a scale of 1 to 10 (with 10 being �Superb� and 1 being �Substandard�), please rate your overall service experience.

Please tell us why you chose the rating you did.

Please, let us know if you experienced any dissatisfaction during your visit and if you would describe it as minor, moderate or severe?

	Yes	No	N/A
If you experienced any dissatisfaction during your visit, would you like us to contact you?

Overall Comments:

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