The service performed on my vehicle last week was excellent! I really appreciated everyone working hard to accommodate me – it did not go unnoticed. The service provided from both you (Natasha) and Carol were top notch, the repair being done in a timely manner (same day as inspection), the full report on what needs to be fixed with my car is excellent information to have and the ride to and from your shop was fantastic. I will be back!
“I have had my cars serviced at both Car Medics locations (Perth Road and Rigney St.). I have been driving and having my cars serviced for nearly 50 years, and have dealt with many garages in many cities. I would rank Car Medics number 1 in terms of customer service, ease of making appointments, flexible shuttle service, detailed explanation of problems and fixes, pricing, and willingness to stand behind their parts, service, and repairs, and desire to make it right. Overall, Car Medics provides exceptional service through knowledgeable and friendly staff. I appreciate having the sense that I am being treated with honesty and integrity in all my dealings with Car Medics.”
“This review is based on how much better the service is at Car Medics compared to Canadian Tire.
Car Medic and its staff is clean, comfortable, friendly, and timely. They have a huge waiting area with snacks, comfortable chairs, and tablets that you can use while waiting.
For work that will take a while, they offer a free shuttle service.
-The Whole story-
I recently moved to Kingston from New Brunwick and brought my car in to CT for a safety check. I made an appointment a week in advance, showed up 5 minutes before the appointment, and waited in line while the service desk clerk was chatting about personal things with a coworker.
When I finally got served, it was 5 minutes past my appointment and I lost my spot.
Additionally, the overall experience at Canadian Tire is very lacking. The waiting room is wholly insufficient for more serious waiting times and the staff is generally grubby and unkempt.
If you want a professional, clean, and comfortable experience, go to Car Medics.
When I got my car in later and the safety check was complete, the total amount of repairs they claimed to be necessary was around $1100….But,
I then took my car to Car Medics for a second opinion who performed another safety check. As I suspected, the mechanic at Canadian Tire was anal and failed a lot of things that should have passed. The actual amount for repairs was $500.
Jake C., Kingston, ON.
“I would once again thank you for taking care of my car. Being stuck 850 miles from home I felt quite vulnerable.
I was anxious finding a shop on line to work on the problem I had on a car that was never in the shop in the 26 years I have owned it. Believe me I have heard horror stories and I am very pleased with your operation and how I was treated.
If anyone is ever looking for a reference I will be happy to provide it for you.”
David Burchfiel, Raleigh, North Carolina
“I have been dealing with Car Medics for years and would not go to any other garage as I am treated with respect at all times.”
Connie M., Odessa, Ont
“Car medics has been wonderful. I have been taking my car there for ten years. I feel they have my best interest in mind and the staff are honest and very friendly. I feel lucky to have a place to take my car that I can trust.”
Kim M., Kingston, Ont
“This was my first visit to Car Medics, was referred by a friend and also by Nationwide Auto Warranty. During all interactions with staff I was treated with respect and integrity. I will not hesitate to return or to recommend this facility to others. My experience was a very positive one.”
Lisa P., Gananoque, Ont
“Always professional, courteous, knowledgeable service. I have no problem recommending this facility to my friends and family.”
James G., Kingston, Ont
“Have been bringing my car in for years and totally love the service,professionalism and standard and quality of work. Have recommended Car Medics to many of my friends. I will never go to the (Honda) dealership because of their lousy service, not following through on promises etc. My car is in good hands at Car Medics.”
Cheryl F., Kingston, Ont
“My Husband passed away 11years ago, he always took care of any repairs.I found Car Medics and have dealt with them ever since.I trust them completely they explain things to me .I live within walking distance but they will not let me walk in the winter or if it is raining that means a lot to me. When I go in Carol greets me like an old friend the whole staff do, I would not go anywhere else. “
Anthea M., Kingston, Ont
“Phil’s team of service advisers all ALL pleasant & Competent.
Their attention to detail & the customer’s needs is outstanding !
My Service Adviser even drove me home when I left my car.
Of all the places I go for appointments (Doctors, Dentists, Physiotherapy, Hospitals & Senior’s Centre, Car Medics is by far the best organized & the one I look forward to the most.”
Patrick D., Kingston, Ont
“I was very impressed with the professionalism and courtesy we received during out visit. Thought you did a very thorough job and thanks you for your recommendations for future services required on my vehicle.”
Susan H., Kingston, Ont
“I have used this repair facility many times and will continue to go there because of their service, excellent mechanics and timely repairs.”
Brian I., Kingston, Ont
“I was very impressed with the staff and service we got. We will definitely be back and will recommend Car Medics to family and friends. Thanks for everything!”
Linda L., Kingston, Ont
“Very professional and friendly people at Car Medics.”
Jim W., Perth Rd, Ont
“It is a real pleasure to deal with the friendly people at Car Medics. Not only are
they looking after my car properly but they know and recognize me. I had been
considering trading my 2002 Cadi DTS and asked if they could determine it’s value, which they did, then discussed with me the merits of retaining my car as it is in
excellent condition – due to their maintenance and repair work.
I was more than just pleased with ‘everything’.”
Larry P., Kingston, Ont
“Just want to thank you again for all of your work on the Acura over the past few months. Your team is great and we will definitely be repeat customers!”
Bryce P., Kingston, Ont
“Hi Phil, I just wanted to say thanks for getting my car fixed so well for me, it runs great. I appreciate all the hard work from you and your employees, thanks again.”
Michael C., Kingston, Ont
“I would like to say thank you for the work completed on my Dodge Caravan recently. My regular [repair centre] estimated my repair bill was going to be close to $600. On a whim, I decided to try Car Medics and am very glad I did. Rather than a steering column issue, the [technician] at Car Medics diagnosed the problem as a sway bar. Fifty-seven dollars later, my van was fixed. When I save 90% on anything, you know I’m coming back.”
Julie B., Kingston, Ont
“Service was great, staff was great. Very satisfied.”
Arthur V., Kingston, Ont
“Hi Carol. We used to bring our Sienna to you and then we were posted to England last year. I just wanted to say hi, I was thinking of you yesterday when I took our car to the Honda dealer for the second and last time. The people at the desk are unhelpful, the car is never ready when they say, they can’t give you a ride home and for the 50000 km service we paid $600 !!! Can you believe it? That was not even for any parts except oil, filters, etc. Thanks for letting me vent, I really miss coming to Car Medics and seeing your cheerful face. It was so nice to have complete faith in the people looking after the car. Hope to come back to Kingston in 2011 and hope you will still be there!”.
Melanie H., England
“I really appreciate the help you have given me in keeping the ‘Jeep’ on the road.”
Barb G., Yarker, Ont
“I just wanted to thank you for your service the other day. It was great that you fit us in at the last minute and I appreciate the extra step of checking the car over without being asked. I can see already why Kevin recommended you so highly”.
Elana C., Kingston, Ont
“Thank you for the prompt professional service this past year.”
Matt H., Kingston, Ont
“Thanks for caring for our cars and now for the new one…We appreciate your honesty in everything you do”.
Chantal & Greg D., Perth Rd., Ont
“Just wanted to thank you and your team for the great job and quick turn around on the Sentra head gasket – can’t remember the tech’s name but please pass my thanks on to him as well. The car ran great all weekend and except for a bit of contact with a Civic resulting in an off track excursion and a flat tire was doing well in the races.”
Roger B., Kingston, Ont
“Thank-you so much Phil. The car is exactly what I wanted. It drives great and feels good. I really appreciated the personal service too………….Mary”.
Mary G., Castleton, Ont
“I believe I get superior service and that everyone is genuinely concerned about my satisfaction. They really care about me and my car! Love the new place and the website too!!!”
Ken B., Kingston, Ont
“Julie and I just wanted to thank you all very much for taking care of our problems so quickly last week…. We really appreciate the speed and professionalism you all showed in getting the repairs done as quickly as possible, and we also appreciated the free inspection to find out exactly what was going on.
Ian B., Kingston, Ont
“Sometimes the best way to describe a business is to listen to a review of someone one who goes there. Today I went to CAR MEDICS. I was on midnights and when I went to leave work, I noticed my car sounded funny. I took it over to CAR MEDICS without having an appointment. PHIL, the owner, said they were busy but that he would personally take a look. Turns out my alternator and battery were both on their last legs. He then decided that because it had to be done and that it was Friday, he would personally do the work for me. He then arranged for a ride home, seeing I had just been at work for the past 12 hours. By noon it was done. That is why I go to CAR MEDICS and that is why you should too. Phone them at 547-8473 and make an appointment. Your car deserves the best, so do you!”
Bob B., Kingston, Ont
“Not only can you trust these guys, but they know how to fix things right. I would not take my car anywhere else!”
Duane L., Kingston, Ont